Customer Service
Beyond traditional customer care, after-sales service, and call centers, Anmei Customer Service is a new-generation integrated capability created for brand e-commerce and enabled by technology. In addition to consultations, after-sales support, and complaint handling, we participate throughout the consumer-brand interaction journey and help brands engage consumers directly through service.
100+
Service Agents
Service Agents
Serving UPS，FEDEX，USPS，DHL，Roadrunner and other omnichannel brands
Multi-region Operations
Center Coverage
Center Coverage
ShenzhenNingboCixi
ShanghaiQingdao
XiamenFuzhou
ShanghaiQingdao
XiamenFuzhou
End-to-end
Customer Service
Customer Service
Pre-sales, in-sales, and after-sales service
O2O Coordination CenterCustom Consultants
Live-streaming SupportOn-site Warehouse Support
Customer research and VOC analysis
Service Model & Management System
Three-tier Strategy for Outstanding Service
Unified standards and enablement ensure a complete operating structure. An industry-based talent pool responds smoothly to new brands and new business, while service teams customize delivery to each brand's business and culture.
120MAnnual Consultations
3XPeak-season Capacity
160+KPI Metrics
Core: Standards & Enablement
- Customer service systems, foundational training, and management systems
- Resource solutions, project setup, and intelligent tools
- Customer account management, needs analysis, and settlement
Industry: Talent Pool
- Long-term career paths organized by industry
Brand Pod: Independent, Built to Need
- Office and team culture aligned with the brand
- Customized KPI and management requirements
How to determine whether performance targets have been achieved and continuously improve
Define improvement actions through structured problem solving
Identify the key drivers of customer experience
Enablement Capabilities
Practical TrainingEmployee DevelopmentQuality AssuranceService Resource ManagementWork Orders
Management System
Intelligent, visual, real-time management coordinates service teams, ensures high-quality service for brands, and captures consumer feedback promptly.
50
Training Cycle
5
Efficiency with Data Monitoring
16
Customer Satisfaction
ReliableExtensiveFlexible
Partnerships with 8 Industry Academies
20+ Temporary Service
Locations and Resource Providers
5,000+ Flexible Agents
and 3X Peak-season CapacityService Talent System
Our distributed multi-region footprint enables flexible resource scheduling. We develop industry-education partnerships and maintain a pipeline of talent to become a long-term human resources partner for brands.
High QualityFast Response
Average Resolution Rate
Dedicated Partnerships with Major Platforms
Experienced AI Trainer Team
AI-enabled Customer Service
Our service center is moving toward AI-powered digital operations, expanding the boundaries of customer service. Intelligent service supports agents throughout the pre-sales to after-sales journey, reducing labor costs and improving response efficiency.
Automated Repetitive Work1:1 Automated Human Simulation
300+
Anmei Customized Applications
Coverage Across All Platforms
More than 25% of Repetitive
Human Actions ReplacedRPA Use-case Coverage
Intelligent simulation and element extraction enable batch automation for repeatable after-sales tasks and improve service efficiency.